Return & refund policy
Thanks for purchasing your product(s) at www.inwhiteshop.com.
In order to be eligible for a refund, you have to return the product within 14 calendar days of the delivery date. The product must be returned to us according to our return policy (see underneath)
Fill out the return form and enclose the form in your package. Now you can send it to the provided return address. You will need to pay for the shipping costs, and we recommend that you choose a secured way of shipping so you can track your package.
After we receive your item, our team of professionals will inspect it and process your refund within 14 days of arrival. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. You will receive a notification by e-mail when your refund is processed by our team.
If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
The following conditions apply to exchanges or returns:
- The return is send from a EU country (for non-EU customers we have a no-return policy)
- Original seals and tags are still secured to the article
- Clothing has not been worn or washed
- Products are not stained, altered or fixed to hide any damage
- Stockings cannot be fitted and therefore can only be returned in the original package
- Items are not used or worn in accordance with general directions of use
- Insufficient or illegitimate returns will not be accepted
Our items are closely inspected before shipping however in the event your purchase shows a defects due to normal usage and within a reasonable time frame, contact us immediately. Please send an e-mail including a detailed description and some pictures that show the defect to email@example.com
We may ask you to return the item so we can inspect in better. If we require the item to be returned (in some cases this will not be required), then we will pay for the return shipping costs. After our examination we will find an appropriate solution for you. If warranty is applicable, we can offer you to exchange the item free of charge or provide a full refund. Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or craftmanship.
If anything is unclear or you have more questions, feel free to contact our customer support team at firstname.lastname@example.org.